This returns policy does not affect your statutory rights.
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2- I have seen an item in one of your stores. Can I order it online?
The stock in our stores and online stores is directly linked and synchronised, so if an item isn’t available online it won’t be available in the shop either.
3- Part of my item has broken. Can you send me a replacement?
Unfortunately, we can only sell complete items and not parts of them.
4- How do I know my new item will fit me?
When you click on a garment a measurement table will appear next to it. Simply cross-check these measurements with your own to ensure you have ordered the correct size.
5-I can’t track my package, what should I do?
You can go to www.ups.com anytime to view and monitor the status of your shipments, by inserting the tracking number supplied.
6- Are you going to have this product again in this size?
I’m afraid we can only help you if the product you are after has the functionality "Inform me on Re-stock" available. If this doesn’t show next to your desired style it won’t be available again for at least three months.
7- Are you going to have this style again?
I’m afraid we can only help you if the product you are after has the functionality "Inform me on Re-stock" available. If this doesn’t show next to your desired style it won’t be available again for at least three months.
8-My order is incomplete.
You can track your order by going to www.ups.com. If you have received an incomplete order, please click here to contact customer services.
9- I would like to know when this item is going to be re-stocked
Unfortunately, if an item is not available Wok store can’t guarantee that it will be re-stocked.
10- Do you ship to my country?
We ship worldwide using UPS. Please check our table for shipping costs. Please note: Customs authorities in Russia have recently tightened restrictions on import shipments to Russia. As a consequence, non-document shipments sent to private individuals now undergo extraordinary scrutiny leading to an increased number of customs holds and delays in delivery. At present we will not be offering delivery to Russia.
11- What should I do to buy from your site?
Before you start shopping, we recommend that you read our Terms and Conditions. Once you register on our website select the article you wish to purchase, put it in your shopping bag and click "buy". You can then choose the type of payment you wish to use and, once your transaction has taken place, you will receive a confirmation e-mail about the status of your payment and order.
12- How do I know which items are in stock?
All items shown on the website are in stock unless the words "out of stock" are listed next to the product. Please note that putting an item in your shopping cart does not automatically book it for you, and that it can be purchased by another customer while you surf.
13- What payment methods does Wok store accept?
You can choose to pay by credit card or debit card on the first page of the site. Wok store accepts: Visa, MasterCard and American Express. To use your Visa ELECTRON you will need authorization from the issuing bank. You can also pay using "PayPal".
14- Is it safe to use my credit card online at Wok store?
At Wok store all payments are made using the most advanced technological systems and coding methods. Wok store also supplies VeriSign certificates and ATW for you safety.
15- How will I know my order has been received?
After your purchase has been made you will receive a confirmation e-mail, which doesn’t mean that your order has been accepted by us. The order will be accepted and sent to you once your credit card and address details have been approved and verified.
16- Can Wok store ship to more than one address in a single order?
During the shopping process you will be asked to choose one shipping address for your delivery. If you would like your items to be sent to separate addresses, please request an address replacement when purchasing. Remember that you can always contact our customer service who will be happy to assist you.
17- How much will I be charged for shipping?
Shipping costs will be calculated based on the size, weight and destination of your package. All shipments are processed by UPS, Wok store partner carrier.
18- Will my personal information be kept private?
We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorization. For further details check the far-fetch privacy policy.
19- How can I expect to receive the goods?
All orders will be delivered in farfetch packages, which will aim to protect your goods and ensure that they reach you in perfect condition.
20- Are all your brands legitimate?
All our items are genuine and have been bought by our brand representatives.
21- Will there be additional duties or taxes payable on my purchase?
If the recipient's address is part of the European Union, there will be no added costs. For shipping to non-EU destinations additional taxes and duties may apply. These charges will not be calculated at the check out. These charges are your responsibilty and will be payable upon delivery of your item.
22- Can I place a special order?
Unfortunately we can’t place special orders.
23- Will you start carrying any new brands, in which case, which and when?
We are always on the lookout for new brands and stores to add to our site, and often conduct surveys to find out what our customers require.
24- Could you give me some fashion advice?
Unfortunately we don’t offer this service at present.
25- When is the ordering process complete?
Your order will be accepted and sent once your credit card has been approved and the address verified.
If your question remains unresolved, please contact us.