FAQs

You may find the answer to your query here. If you have any further queries, please click here to view our Help section.

Can I cancel, return or exchange my order?

I have seen an item in one of your stores. Can I order it online?

Part of my item has broken. Can you send me a replacement?

How do I know my new item will fit me?

How do I track the delivery of my order?

Are you going to have this style again?

My order is incomplete, when will my remaining items be delivered?

Do you ship to my country?

How do I make a purchase on the website?

How do I know which items are in stock?

What payment methods does the website accept?

Is it safe to use my credit card online at Wok Store?

How will I know my order has been received?

How much will I be charged for shipping?

Will my personal information be kept private?

How can I expect to receive the goods?

Are all your brands legitimate?

Will there be additional duties or taxes payable on my purchase?

Can I place a special order?

Will new brands be added to the website, if so, when?

Do you offer a personal shopping service?

Can I cancel, return or exchange my order?
You can cancel, return or exchange your order. Returns should be sent to the address below:

WOK STORE
viale col di lana, 5a
20136 Milan, Italy


Before cancelling or returning your article, please check our Terms & Conditions and please follow our returns procedure as outlined there.

I have seen an item in one of your stores. Can I order it online?
The stock in our stores and online stores is directly linked and synchronised, so if an item isn’t available online it won’t be available in the shop either.

Part of my item has broken. Can you send me a replacement?
Unfortunately, we can only sell complete items and not parts of them.

How do I know my new item will fit me?
When you are viewing a garment a size help link will appear next to it. By clicking on it you will view a measurement table. Simply cross-check these measurements with your own to ensure you have ordered the correct size. You can always return an item if it doesn’t fit you, subject to our Terms & Conditions.

How do I track the delivery of my order?
You can go to www.ups.com anytime to view and monitor the status of your shipments, by inserting the tracking number supplied.

Are you going to have this style again?
If we are expecting to receive new stock, there will be an option to ‘inform me on re-stock’ next to the item. If this doesn’t show next to your desired style it won’t be available again for at least three months.

My order is incomplete, when will my remaining items be delivered?
You can track your order by going to www.ups.com. If you have received an incomplete order, please click here to contact customer services.

Do you ship to my country?
We ship worldwide using UPS. Please check our table for shipping costs.

How do I make a purchase on the website?
Before you start shopping, we recommend that you read our Terms and Conditions. Once you register on our website select the article you wish to purchase, put it in your shopping bag and click "buy". You can then choose the type of payment you wish to use and, once your transaction has taken place, you will receive a confirmation e-mail about the status of your payment and order.

How do I know which items are in stock?
All items shown on the website are in stock unless the words "out of stock" are listed next to the product. Please note that putting an item in your shopping cart does not automatically reserve it for you, and that it can be purchased by another customer while you continue to shop for other items.

What payment methods does the website accept?
You can choose to pay by credit card or debit card on the first page of the site. Wok -store accept: Visa, MasterCard and American Express. To use your Visa ELECTRON you will need authorization from the issuing bank. You can also pay using "PayPal".

Is it safe to use my credit card online at wok-store?
At Wok-store all payments are made using the most advanced technological systems and coding methods. Wok-store also supplies VeriSign certificates and ATW for you safety.

How will I know my order has been received?
After your purchase has been made you will receive a confirmation e-mail, which doesn’t mean that your order has been accepted by us. The order will be accepted and sent to you once your credit card and address details have been approved and verified.

Can Wok-store ship to more than one address in a single order?
We only ship one order to one single address. During the shopping process you will be asked to choose one shipping address for your delivery. If you would like to change your shipping address after you have placed your order, please request an address replacement by contacting us.

How much will I be charged for shipping?
Shipping costs will be calculated based on the size, weight and destination of your package. All shipments are processed by UPS, wok-store's partner carrier.

Will my personal information be kept private?
We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorization. For further details check the farfetch.com privacy policy.

How can I expect to receive the goods?
All orders will be delivered in farfetch.com packages, which will aim to protect your goods and ensure that they reach you in perfect condition.

Are all your brands legitimate?
All our items are genuine and have been bought directly from the brands by an authorized reseller.

Will there be additional duties or taxes payable on my purchase?
If the recipient's address is part of the European Union, there will be no added costs. For non-EU, however, you will need to check the tariffs that may apply.

Can I make a special request on my order, for example to have an item altered to fit me?
Unfortunately we can’t accept special requests on orders at this time.

Will new brands be added to the website, if so, when?
We are always on the lookout for new brands and stores to add to our site, and often conduct surveys to find out what our customers require.

Do you offer a personal shopping service?
Unfortunately we don’t offer this service at present.