Privacy Policy
Thank you for visiting our web site ("Site"), wok-store.com
Your
privacy is important to us, and we want to protect your personal information.
Please read this Privacy Policy to find out more.
In our Privacy Policy we
explain how we collect, use and (occasionally) disclose your personal
information. This Privacy Policy also tells you about the steps we have taken to
ensure that your personal information is kept safe. Finally, this Privacy Policy
will explain your options regarding the collection, use and disclosure of your
personal information. By visiting our Site, you will be accepting the practices
described in our Policy.
This Privacy Policy applies to this Site www
.wok-store.com
only.
COLLECTION AND USE OF INFORMATION1.Collection
of Information.
On this Site we collect information from you in a number of
different ways. Our main goal in collecting personal information from you is to
provide you with an efficient, meaningful, and customized experience. For
example, we can use your personal information to:
- Make this Site easier for you to use by not having to enter information more
than once.
- Help you find information, products, and services promptly.
- Help us create content on this Site that is most relevant to you.
- Inform you of new information, products, and services that we offer.
a) Registration and Ordering. Before using
certain parts of this Site or ordering products, you will have to complete an
online registration form. Once you have been registered you are ready to
purchase your item(s). At this point you will need to provide us with certain
personal information, for example your name, shipping and billing address(es),
phone number, e-mail address, and credit card number. We will also ask you for
your country of residence so that we can comply with the relevant laws and
regulations. The personal information you provide is used for billing purposes,
to fulfil your orders, to tell you about your order and our site, and for
internal marketing purposes. If we come across a problem when processing your
order, we will use the personal information to contact you.
b)
E-mail Addresses. When you enter your e-mail address to register, you
are automatically signing up for our e-mail newsletter and special offers.
c) Cookies and Other Technology. Cookies and web beacons
are used in this Site (also known as clear GIF technology or "action tags") to
speed your navigation of the Site. It also recognises you and your access
privileges, and will track your Site usage.
- Cookies are small pieces of information that are stored as text files by
your Internet browser on your computer's hard drive. Most Internet browsers are
initially set to accept cookies. You can set your browser to refuse cookies from
websites or to remove cookies from your hard drive, but if you do this you will
not be able to access or use portions of this Site. To enable you to select
products, place them in an online shopping cart, and to purchase them we have to
use cookies. They act as a record of your browsing activity and purchase.
- This site's cookies do not and cannot infiltrate a user's hard drive to
gather a user's confidential information. Our cookies are not
"spyware."
- Web beacons assist in delivering cookies. They also help us determine
whether a web page on this Site has been viewed and how frequently. Any
electronic image on this Site, such as an ad banner, can function as a web
beacon.
d) Log Files. The Site server automatically
recognizes the Internet URL from which you access this Site. We may also log
your Internet protocol ("IP") address, Internet service provider, and date/time
stamp for system administration, order verification, internal marketing, and
system troubleshooting purposes. (An IP address may indicate the location of
your computer on the Internet.)
2.Information Use and
Disclosure.a) Internal Use. Your personal
information is used to process your order and provide you with customer service.
Sometimes your personal information will be used internally to improve our
Site's content and layout, our outreach and for our own marketing purposes
(including marketing our products and services to you), and to determine general
marketplace information about the Site’s visitors.
b) Communications
with You. We will use your personal information to tell you about our
site and your orders and deliveries, and we will send you a confirmation e-mail
when you register with us. There is also a chance that we may send you
service-related announcements (such as a temporary suspension of our service for
maintenance). You may also submit your e-mail to register for our e-mail
newsletter and our special offers. If you submit your e-mail address we will use
it to deliver the information to you. You can’t opt out of receiving e-mails
related to your orders, as we need to tell you about them.
c)
External Use. Because our aim is to provide you with excellent service
and to offer you a great selection, we do not sell, rent, trade, license or
otherwise disclose your specific personal or financial information to anyone,
except:
- When we sometimes use others to perform specific functions on our behalf, as
do most catalogue and Internet retailers. When we disclose information to these
service providers, we do so to help them perform their service. For example, in
order to deliver products to you we must share some information.
- We partner with third parties (such as UPS) to ship products, to ensure
delivery, and so that we can obtain feedback, improve the quality of our
service, and measure and improve the quality of the service of the third party.
In the example of shippers, we provide them some personally identifiable
information such as your name, shipping address, e-mail, and phone
number.
- To help you buy products and provide customer service to you, we must
provide your credit card number to financial services corporations such as
credit card processors and issuers. When we submit your credit card number for
authorization, we use state-of-the-art data encryption to protect your
information. (Read more on this below in Data Security.)
- We may be required to disclose such information in response to requests from
law-enforcement officials conducting investigations; a court order; or if we are
otherwise required to disclose such information by law. Personal information
will also be released where disclosure is necessary to protect our legal rights,
enforce our Terms of Use or other agreements, or to protect ourselves or others.
For example, we may share information to reduce the risk of fraud or if someone
uses or attempts to use our Site for illegal reasons or to commit
fraud.
- We will not sell (or trade or rent) personally identifiable information to
other companies as part of our regular course of business. It is possible
however, that we might acquire, merge or be acquired by another company or that
we might dispose of some or all of our assets. If that happens, your personal
information may be disclosed to another company, but that disclosure will be
subject to the Privacy Policy in effect.
DATA
SECURITYPhysical, electronic, and administrative procedures are
incorporated in this Site to safeguard the confidentiality of your personal
information such as the use of a Secure Sockets Layer ("SSL") for all financial
transactions through this Site. We use SSL encryption to protect your personal
information online, and take several steps to protect your personal information
in our facilities. Access to your personal information is restricted to
employees who need access to your personal information to perform a specific
job. Finally, we rely on third-party service providers for the physical security
of some of our computer hardware. We believe that their security procedures are
adequate. When you visit our Site, for example, you access servers that are kept
in a secure physical environment, behind a locked cage and an electronic
firewall.
While we use industry-standard precautions to safeguard your
personal information, we cannot guarantee 100% complete security as it does not
presently exist anywhere online or offline.
OPT
OUT/CORRECTIONSIf you request us to do so, we will
a) correct
or update your personal information
b) stop sending e-mails to your e-mail
address
and/or
c) disable your account to prevent any future purchases
through that account. You can make these requests in the Support Section of this
Site http://www.wok-store.com/support.aspx
You can also
click here to contact us
. Please do not e-mail us your credit card number or other sensitive
information.
UPDATES TO THIS POLICYIf this Privacy
Policy is changed or updated, we will post changes and updates on this Site so
that you will always be informed of what information we collect, use and
disclose. Please read this Privacy Policy from time to time to see if any
changes have been made. If you have any queries about the Privacy Policy, please
click here to contact
us.